Shipping policy
Payment and shipment
The following terms and conditions apply:
We currently ship to Germany, and following countries:
Belgium, Bulgaria, Denmark,Germany, Estonia,Finland,France,Greece, Ireland ,Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic and Hungary and Switzerland and United Kingdom.
Shipping to German and foreign islands is excluded.
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
We charge a flat shipping fee of 4.99 € per order.
Deliveries to foreign countries:
We charge a flat shipping fee for international deliveries:
Europe 7.99 € EUR
Switzerland 19.99 €
UK 19.99€
Please notice: For all orders to Switzerland or United Kingdom may be subjected to customer fees, import duties and takes. these charges are the responsibility of the customer. We are unable to cover any custom fees.
2. Delivery periods
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 working days, for deliveries abroad within 5 - 9 working days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made.
The delivery date for the complete order will be the same as that of the article with the longest delivery time.
3. Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can follow your delivery.
4. Delays or Lost Packages
We are not responsible for delivery delays caused by couriers, customs, or other unforeseen issues. If your package appears lost or is significantly delayed please contact the courier using your tracking number. Once the package is marked as delivered by the courier, we are not responsible for lost items. Please check your address, mailbox or neighbor first. You're also welcome to reach out us for help.
5. Incorrect Shipping Information
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by customer.
6. Accepted Payment options
via Shopify Payments:
- Payment via credit card / debit card
- Payment via Shop Pay
- Payment via Apple Pay
- Payment via Google Pay
- American Express
- Bancontact
- BLIK
- EPS
- Paypal
7. Questions?
In case of questions, please contact us at support@aviniistore.com