Widerrufsrecht

Return Policy 14-days (Revocation right for consumers)

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for return 

Return right

We have a 14-day return policy,, which means within 14 days after receiving your item you have the right to request a return without specifying any reasons.

The return period is 14 days with effect from the day, on which you or a third person nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered.

If you have ordere multiple items together and they are delivered at the same time, the period starts when you receive all the items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.

To exercise your right of return, you must inform us at: support@aviniistore.com of your decision to withdraw from this contract.

You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

Items sent back to us without first requesting a return will not be accepted.

Consequences of the revocation

If you revoke this contract, we shall repay  the payments of the item you bought, which we received from you,  immediately and at the latest within 14 days from the day on which we received the notification about the return of this contract from you.

We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is kept if you send the products before the end of the 14 day deadline.

Return shipping cost are the responsibility of the customer. You cover the direct costs for returning the products. We do not provide prepaid return labels. You must pay for any loss of value of the products only if this loss can be caused by any handling with you that was not necessary for checking the condition, features and functionality of the products.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Criteria for returns that are not allowed/ cannot be returned.

You cannot return or cancel these items:

for delivery of products, which are customized ( such as special orders or personalized items)

Pre-order items cannot be returned because they are made to order.

for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly; after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence; for delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The revocation right expires prematurely in case of contracts for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery; for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition; for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

Unfortunately we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aviniistore.com

Example return form: (If you want to return your item and revoke from the contract, please fill up this form and send it back to us to cancel your order.)

- Email address: support@aviniistore.com :

- I/we (*) want to return/cancel the order for the following product(s) (*)

- Ordered on (*)/ received on (*)

- Order number

- proof of your receipt 

- Name of the customer(s)

Address of the costumer(s)

- reason for return (optional): eg. wrong size, defective, not what I want, (helps to improve us)

- Date